Support for your web hosting will be provided free of charge, per the terms of this document.
Free Support Services are defined by:
- Assistance with setup or basic operation of applications or scripting provided as a part of your hosting service. Assistance will not exceed information available in existing help or support files included with your service(s).
- Information regarding the required paths or availability of services to run applications or scripting you wish to install.
- Problems or errors with FTP, Telnet, HTTP, SMTP, POP, mySQL services.
Support Services NOT provided Mirror Images:
- Third party applications or scripting not provided as a part of your hosting services (i.e. installed by you or your representative).
- Setup or configuration of services not provided as a part of your web hosting.
- Operation / use of third party applications available via SimpleScripts or cPanel install.
- Setup or configuration of modules not currently operational or modification of existing modules on Mirror Images servers.
- Training in use of mySQL, phpMyAdmin, FrontPage, or other applications.
- Transfer of your web site files from other servers to ours, or from our server to another server.
- Transfer of your web site files or re-installation of programming due to an upgrade of services.
- Software or hardware issues on your computer.
- Trouble shooting problems or conflicts with your ISP (connection) services.
- Trouble shooting problems or errors with your web site not related to server performance.
- Repeated assistance in setup of your email application.
- Support for name servers (DNS) not provided by Mirror Images.
- Support for email services not provided by Mirror Images.
Assistance with services outside the scope of your web hosting can be provided for an hourly charge, at our discretion.