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Terms of Service

Mirror Images Hosting Terms of Service

These terms are subject to change without prior notice. It is your responsibility to periodically check this page for any updates or changes to TOS. Your use of the service(s) after the date of change constitutes your agreement to these terms.

Credit card payments to your account can be made via telephone during business hours or anytime via the secure online form at located in our payment area. Payment by check or money order can be sent to our billing address.

Please also review our Billing & Payment Policy and Hosting Support Policy.

To report violations of this TOS, please contact abuse@mirrorimages.net.

  1. Under no circumstances will the action of SPAMMING be tolerated. You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. Violators will have all services immediately terminated and no refunds will be issued. Hosting customers are required to follow all rules in the Can Spam Act (http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm) as well as our spam rules.

    To report this type of violation please forward email with full headers to cs@mirrorimages.net
  2. All content that you upload to this server will be considered to be your own intellectual property. Mirror Images will hold no copyright claims to your electronic files.
  3. Your site content (files) may not exceed the quota of your hosting plan. If you exceed your hosting quota, you will be notified and billed for one month of service, at the rate of $0.50 per megabyte over your quota. You will have until the last day of the calendar month to reduce your usage OR upgrade to a hosting plan suitable to your needs. If you do not reduce your usage or upgrade your hosting plan, your services will be terminated on the last day of the calendar month without refund. Mirror Images will not be responsible for moving, reconfiguring or updating files that need to be moved to an upgraded server for this reason.
  4. You may not post, publish, illustrate or upload any material that violates or infringes on the copyright, intellectual property rights or trademark rights of any individual or organization. This includes, but is not limited to, all sound and video files/formats, images, and text media. This also applies to linking directly to illegal files or other sites that offer any illegal material.
  5. You may not post, publish, illustrate or upload any material that is grossly offensive to the general on-line community, including but not limited to, exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, invasion of privacy. This includes material that defames, abuses, harasses or threatens any person or group.
  6. Adult content is strictly prohibited. Adult content is considered to be anything that contains nudity, pornography, or sexual material of a lewd, lecherous or obscene nature and intent, or that violates local, state, national or international laws.
  7. Prohibited Offerings. No Subscriber may utilize the Services to provide, sell or offer to sell the following: controlled substances; illegal drugs and drug contraband; weapons; pirated materials; instructions on making, assembling or obtaining illegal goods or weapons to attack others; information used to violate the copyright(s) of, violate the trademark(s) of or to destroy others' intellectual property or information; information used to illegally harm any people or animals; pornography, nudity, sexual products, programs or services; escort services or other content deemed adult related.
  8. Export Control Violations. The exportation of encryption software outside of the United States and/or violations of United States law relating to the exportation of software is prohibited. Subscriber may not export or transfer, directly or indirectly, any regulated product or information to anyone outside the United States without complying with all applicable statues, codes, ordnances, regulations, and rules imposed by U.S. federal, state or local law, or by any other applicable law.
  9. Backup Storage. Mirror images offers its services to host web sites, not to store data. Using an account as an online storage space for archiving electronic files is prohibited and will result in termination of hosting services without prior notice.
  10. Mirror Images reserves the right to remove or deactivate without notice any type of script, file or programming that violates these terms of service or interferes with the operation of your web server.
  11. Mirror Images reserves the right to remove material(s) from the server(s) that are in violation of these terms and immediately discontinue service to any person(s) in violation of these terms.
  12. You are solely and fully responsible for backing up the contents of your web space and backing up those contents on a regular basis. Any and all repercussions will be born solely by you as the account holder.
  13. Backups cannot exceed 50,000 files or 30 Gigs of space for any reason.
  14. Mirror Images will not be held responsible or accountable for any materials published, stored or otherwise held in your web folder. Under no circumstance will Mirror Images be liable to anyone FOR DAMAGES OF ANY KIND under any legal theory for loss of customer files, loss of data and/or failure of services on any Mirror Images server.
  15. Mirror Images makes no guarantee of availability of service(s) and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the hosting service without notice.
  16. Mirror Images will not be held liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use Mirror Images service(s) or any content thereon.
  17. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record.
  18. Mirror Images has a zero tolerance for abusive language or abusive behaviour towards the service(s) we provide our employees. Any customer deemed at our sole discretion to be abusive to our employees or service will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.
  19. Customers are expected to communicate in a polite and professional manner with our employees regarding support services or for any other reason for contact with the Mirror Images office via telephone, email, Skype and/or via Facebook or Twitter postings.
  20. Any abusive or indecent treatment, emotional outburst or other behaviors by a customer deemed inappropriate or unacceptable towards any employee of Mirror Images will be grounds for immediate termination of all services without refund or other consideration.
  21. Mirror Images may at their discretion suspend or terminate services of any customer that is abusive or harassing towards Mirror Images and/or Mirror Images employees. Examples of such activity include, but are not limited to;

    1. Verbal abuse - cursing, yelling, threatening, etc...
    2. Ongoing disregard for warnings or notices
    3. Consistent mistakes/errors/changes causing unnecessary workload
    4. Repeated requests or demands for assistance with services outside the scope of standard offerings
    5. Spamming Mirror Images email addresses or servers
    6. Continuous involvement in flood/DDOS activity, hacked services, or other ongoing non-permitted usage
    7. Consistent late payments or responses
    8. Issuing a charge back or bounced check payment
    9. Activity which affects the service(s) of other Mirror Images customers
  22. Mirror Images reserves the right to change or amend these TERMS OF SERVICE at any time and without prior notice. It is your responsibility to be familiar with these guidelines in the event that they change at any future time. Your use of the service(s) after the date of change constitutes your agreement to these terms.
  23. Either party may terminate or cancel hosting at any time by providing written notice to or from the registered domain owner and/or the responsible billing party.
  24. Prorated Refunds on cancelled annual web hosting (only) will be calculated by deducting from last payment the current quarterly charge in full for each quarter and partial quarter used from the start date of your current billing cycle to the last day of the month in which your cancellation request was received. No refunds will be issued on quarterly web hosting. See Refund Policy for more details.
  25. A charge of $20.00 will be applied to your account for downgrading of your hosting plan. There are no charges for upgrading your hosting type or plan.
  26. Downgrading of hosting plans may incur the loss of such services as webstats, mySQL access and the reduction of available email addresses.
  27. Change of hosting type may require you to transfer files and/or databases. You will be given ample opportunity and access to make these transfers prior to the change over. Mirror Images is not responsible for file transfers or required reconfiguration of scripts or programming after the transfer.
  28. Requests for upgrading or downgrading must be made from your email account to our billing email address. Changes are effective within 24 hours, or 24 hours after payment on applied charges is received.
  29. Mirror Images reserves the right to discontinue all services without notice to any account that has had three or more late payments during the course of service or accounts that are more than 15 days past due.
  30. Choice of Law: Any disputes regarding these terms of service will be litigated in Beaufort County, South Carolina. These terms shall be construed under the laws of the State of South Carolina.

Please also review our Billing & Payment Policy and Hosting Support Policy.

Last revised 06/30/12

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