Who We Help
Some of the organizations we currently assist with site maintenance services include:

· Muddy Paws Pet Salon
· Luxemburg Boarding Kennel
· Manhattan Laser
· Concord Grape Belt Heritage Association

Contact us today for details and rates or review our maintenance FAQ for basic information.

What is Website Maintenance?

Many times, a company or individual will design or create a website for a business and then make you wait weeks for updates to your site. Other companies offer to provide you with a website, and then expect you to manage complicated changes and updates using an even more complicated and costly CMS (Content Management System).

Website maintenance is the largest part of our customer service work - done behind the scenes to help keep your site online and up to date with quick turn around time and reliable, discreet service. We can coordinate all of your web services including maintenance, hosting & domain services!

Some small businesses and companies can't afford to have a trained, full-time person on staff to make changes and updates to their website once a month. Mirror Images can provide maintenance services for your business website, at an affordable rate, as needed.

Contracted services give you or your company a lower rate and priority service. Turn-around time on basic changes or updates is 24-48 hours, and in most cases the work is done the same day! Sites not hosted on our servers will have a slightly higher rate for maintenance.

Available Maintenance Services

Mirror Images offers two types of maintenance services to accommodate the needs of every business. Your site does not need to be hosted with us to receive service!

• On-Request
  Only available to Mirror Images hosting customers.
  No contract or deposit required. Submit your request for updates to your site and have the work completed within 72 business hours. Work is billed at $55 per hour, with a minimum charge of $13.75. Work requested to be completed after business hours, on weekends or holidays will be charged at $65.00 per hour with a minimum charge of $25.00. Work is released to your website after invoice has been paid in full.
• Maintenance Contract
  Priority Service. Site hosting NOT REQUIRED. Contract and deposit required. Work requests are completed within 24 business hours and charged to your retainer at a rate of $45 per hour, minimum charge of $10 for sites hosted with Mirror Images. Websites not hosted with Mirror Images will be billed at $50 per hour, with a minimum charge of $12.50. Work requested to be completed after business hours, on weekends or holidays will be charged at $65.00 per hour with a minimum charge of $25.00. Changes are immediately available on your website. Charges exceeding your retainer balance are billed at the contracted rate for the first hour.
  
  Existing customers can click here to set up a new maintenance contract. All others, please contact Mirror Images for more details.
• Premium Service Plan
  Highest Priority Service - Exclusively available to Mirror Images hosting customers.
  This service plan includes up to 40 hours maintenance service, per month, hosting plan of your choice, and complete domain management services for domains registered with DomainLatte.Com.
  
  Work requests are completed within 12 hours. This plan gets first priority service, reduced maintenance charges, no minimum charge, no additional charges for after hours, weekends or holiday updates.
  
  Pre-Paid Quarterly Billing Only - $1500.00 p/quarter

We do not provide maintenance service to FrontPage or ASP.NET websites at this time.