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FAQ TOPICS

I am trying to send (or receive) a large file by email - but it won't go through. Why?

If the file in question is larger than 5mb, it will be refused due to restrictions set on the email server.

If the file is less than 5mb, the problem could be that the file size combined with the file size of email sitting on your mail server exceeds your total email quota.

Attachments to email count towards your email quota. If your inbox is nearly full and the incoming or outgoing attachment will put you over quota, you or the person sending the email will get an error message.

Restrictions on attachment file size and email quota are in place to protect you from being delivered large executable files that can contain viruses.

If the file you wish to send is over 3mb you should use ftp to transfer the file to your server and have the person pick it up there, or use a service like DropLoad.

More Email questions...

1.) What is POP email?

2.) How many email accounts can I have with my website?

3.) What is a "forwarded" email address?

4.) How do I set up my email application to retrieve and send email?

5.) What is SMTP?

6.) I'm having problems sending email with Outlook or Outlook Express. Why?

7.) I am having problems sending mail with domain account and I use Earthlink, Comcast or AOL to connect to the internet.

8.) Why do I have a quota (limit) on my email and does it count towards my website quota?

9.) Can I increase my email quota to something over what my current limit is?

10.) SPAM SPAM SPAM! I'm sick of the spam I'm receiving! Can't you do anything about it?

11.) How do I add new email accounts to my domain?

12.) I'm trying to send a group email, or an email with many recipients, and I keep receiving an error.

13.) How do I recover my EMAIL or other password?

14.) Why does my catchall address point to "trash_mail"?

15.) I am trying to send (or receive) a large file by email - but it won't go through. Why?

16.) I received an email from an email address that doesn't exist on my domain with a virus attachment. What's up with that?

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