 |
Terms of Service
|
Mirror Images Billing and Payment Policies
Payments to your account can be made by anytime via the secure online form
located in our Secure Payment Area.
We also accept checks and money orders - U.S. Banks and Funds only.
Please also review our Hosting Terms of Service and
Hosting Support Policy.
Billing & Refund Policies
Payment of your hosting or other charges and any subsequent
billing acknowledges your acceptance of these terms. These terms are
subject to change without prior notice. While we will deliver notice of
changes or updates to these policies, it is your responsibility to
periodically check this page for any updates or changes.
Billing Procedures
- Web Hosting is a PRE-PAID service.
- Electronic invoices for web hosting are issued the
FIRST DAY of the month preceding the service month.
- Electronic invoices for
design, web site maintenance and other non-hosting services are
issued upon completion of the work or service.
- All Invoices are monitored for pick up (viewing). Email notices
will be sent every 7 days until invoice has been viewed.
- Paper invoices sent via U.S. Postal Mail will be sent only upon
request, and only if that request is made in response to an electronic
invoice notice, from the billing email address on your account. There
is a $2.95 service charge for paper invoicing which will be added to
your current invoice.
- Hosting payments are expected to be received by the before the first
day of the service month with the exception of
legal holidays. Payment for non-hosting related services are due within
10 days of service.
- Payments made by check or money order are not credited to your
account until cleared. IMPORTANT! Check or Money Order
payments can take 7 to 10 days to be delivered, processed and
credited to your account. Please mail your check a minimum of 10 days
prior to due date in order to avoid late charges.
- Payments made by PayPal or credit card are applied to your account
within 24 hours.
- Late charges are applied to invoices within 3 days of due date.
- Payments not received by due date will have a 5% late charge,
with a minimum charge of $2.95. Your account will only be
billed a single late charge.
- If your maintenance invoice is 5 or more days past due,
Mirror Images reserves the right to remove updates and
discontinue or suspend services until such time past due balance
and all late charges are paid in full.
- Hosting accounts not paid in full by the start
of business on the 10th day of the service month will have their ftp,
website & email services suspended until full payment plus late charges
is received.
- A $10.00 fee will be charged to reconnect suspended hosting services.
Full payment of past due balance and reconnect fee are due before site is
reconnected. Full payment of past due maintenance account is required to
restore updated pages.
- Hosting accounts not paid in full by the last day of the service
month will have all services terminated. Mirror Images is not
responsible for email, websites or files contained in websites that have
been terminated.
- Terminated websites that wish to be reinstated must request
new hosting services. New hosting services for previously terminated
websites are at the discretion of Mirror Images. Mirror Images
reserves the right to refuse new service.
- Mirror Images reserves the right to refuse web host transfer
assistance if unpaid past due balance exceeds 30 days.
- Mirror Images reserves the right to discontinue all
services without notice to any account that has had three or
more late payments during the course of service or accounts that are
more than 30 days past due.
- Choice of Law: Any disputes regarding these terms of service
will be litigated in Santa Rosa County, Florida. These terms shall be
construed under the laws of the State of Florida.
- THERE IS A $30.00 CHARGE FOR RETURNED CHECKS.
Please also review our Hosting Terms of Service and
Hosting Support Policy.
- A service charge of $10.00 will be applied to your account for
downgrading of your hosting plan.
- Additional monthly charges (prorated) and a service charge of
$20.00 will be applied for changing your hosting type
(i.e. Flex to Green). There are no charges for upgrading within your
hosting type.
- Downgrading of hosting plans may incur the loss of such services as
web stats, mySQL database access and the reduction of available email
addresses.
- Change of hosting type may require you to transfer files
and/or databases. You will be given ample opportunity and access to make
these transfers prior to the change over. Mirror Images is not
responsible for file transfers or required reconfiguration of scripts or
programming after the transfer.
- Requests for upgrading or downgrading must be made from your email
account to our billing email address. Changes are effective within 24 hours
after payment is received.
- A prorated refund of annual hosting (only) will be
calculated based on current quarterly charge in full
for each quarter and partial quarter used and issued after
downgrade charge has been deducted from your last payment.
- Cancellation request must be received in writing, from your billing
email on record, by fax, or via postal mail. Fax and postal mail
requests require you include a photocopy proof of identity (i.e. drivers
license).
- All access accounts, databases, files and email accounts on our web
servers and DNS service will be terminated within 24 hours of your
cancellation request. Your request relieves Mirror Images of any
obligation and responsibility for your website contents. We will assume
no liability for files deleted or removed after your cancellation of
service.
You are strongly urged to remove or back up your website
files and databases prior to canceling your services.
- Prorated Refunds on cancelled annual web hosting (only) are
calculated by deducting from your last payment the current quarterly
charge for each quarter and partial quarter used from the start
date of your current billing cycle to the last day of the month in which your
cancellation request was received, less a $15.00 cancellation fee.
- No refunds will be issued on
quarterly web hosting.
- Setup fees, domain registration and domain renewal fees are
non-refundable.
- Refunds,
can be issued by check or PayPal to your billing address or
email address within 30 days of
your written cancellation of service request. Please include your
refund preference in your cancellation request.
- Refunds will not be made in the case of website
termination for violation(s) of services.
- If the amount owed to the customer is less than $15.00, no refund will be issued.
Last revised 01/31/2012
|
|
